Better Online Communication Makes Business Sense

Many companies are now doing the majority or even all their business online and foregoing the “Brick and Mortar” storefront. It is easy to see why that trend has happened. For one thing, the cost of setting up such a business is relatively inexpensive and easy. There is no need to pay for the overhead of a physical building. Also, the cost of maintaining a Web site is minimal. Moreover, the Internet provides a convenient and efficient way of marketing products. As more and more people are spending time on the Internet, the market of online customers continues to grow.

But when businesses shift from face-to-face customers to anonymous online customers, there is a loss of personal connection and trust. All the online spamming and scamming hasn’t helped the matter at all. That has eroded the trust in E-commerce and the credibility of many companies. How are you gaining and maintaining customer trust? What are you doing as an online vendor to communicate to your customers?

In an online world, business just doesn’t stop after hours and on weekends. What are you doing to answer your customer’s questions? Here are a few things that you can do to improve communication with your customers:

1. Offer a Frequently Asked Questions (FAQ) page and online product support information. This is an excellent way of answering basic questions that may otherwise flood your support email. For example, our voice-changing product, MorphVOX, has a FAQ on the common issues that customers may come across. We also have provided detailed online documentation on topics that users may want to explore more. This takes care of roughly 95% of the questions people may have.

2. Add a support email link on your Web site for issues that can’t be resolved by the Web support. At Screaming Bee, we try to answer our customer questions within one business day. More often, we’ll answer questions within an hour of receiving the email. I believe that we have gained many loyal customers because of our aggressive efforts to meet needs in a timely manner.

3. Provide a message board or forum for customers to voice their opinions, add comments, and interact with each other. Remember that people are social creatures and like to be heard. This also helps to build up a community of users that are empowered and have a say in the products and services that you provide.

4. Write a personal email to each customer. Have you followed up on your customers after they have made a purchase of your products or services? This is essential, not only from the perspective of getting feedback on how to improve your offerings, but more importantly, maintaining the trusting, long-term relationship with your customer. Send them an email within 3-4 weeks of the first purchase. In this way their experience with your products and services is fresh in their mind. Remember, a customer who is ignored is a customer who is lost.

Spending time and effort on better communication with your customers will pay off. Your company will rise and fall not on the customers you gain, but on the customers that you don’t lose. Loyal customers will be the ones that give you the best testimonials. They also provide you with the richest, organic, word-of-mouth marketing. Remember that every happy customer is a testament of your company’s success.

An Introduction to Internet TV

You use the Internet and, of course, you watch television, but have you ever tried Internet television?

Most people are unaware of one of the more recent developments in interactive Internet use. This new technology brings all the benefits of the Internet and television together to create your own personalised viewing experience. In simple terms Internet television means that you can watch TV straight from your laptop or desktop PC.

Internet TV allows you to you maximize the use of your computer and your Internet connection. I expect you have probably thought that there must be more you could do with your personal computer or laptop. You know that typing the occasional letter, transferring your MP3 collection to your iPod or playing the odd game or two online is hardly making use of its full potential. Now you can explore a trusted method of entertainment with access to unlimited viewing and you don't even have to stop your usual computer activities.

If you are someone who can’t get enough of watching programs on television, think about how Internet television will open up new options for free viewing. You can catch up with current news stories, watch real time sports action, keep up to date with stock market movements or enjoy a little light comedy. You are provided with a wide variety of entertainment possibilities that continues to grow, gaining in popularity every day.

At the time of writing, FIFA World Cup 2006 is just around the corner and, for many, Internet TV will provide access to free live football streams. Viewers will be able to keep up with the latest action from all the international football games involving teams including Brazil, Argentina, France, England and many more. Japan's third largest TV broadcaster, Tokyo Broadcasting System, has recently announced plans to air World Cup programmes over the Internet and on mobile phones.

If you use the Internet for any kind of research (even if it's only helping the kids with their homework), you no longer have to view what you find in the usual format of text and pictures. Now you can see this information through streams of live or pre-recorded video enabling you to see details that simply wouldn't be visible in a series of pictures.


5 Features of Internet Television:

1. Stations are available internationally. Currently over 150 countries have Internet access so you can rest assured that your country has at least one Internet TV station you can watch.

2. No additional hardware is required. In the past, watching television on your computer would require the fitting of a PC TV card but this is no longer necessary. Improvements in the telecommunications industry have made broadband connections more widely available and cheaper than ever before allowing more and more people to view high quality streaming media on their computer.

3. Anyone with an Internet connection can watch. A minimum connection speed of 56K is recommended and watching at this speed should give you a reasonable picture. Higher connection speeds will improve the picture quality (dependant on the server capabilities) and the fastest connections can enable you to view programmes in DVD quality.

4. New channels are added all the time. Major players in the Internet industry have recently started showing significant interest in this rapidly expanding market. Google is developing Google TV and has signed up American channel UPN and is in talks with the BBC in the UK to provide content. AOL is launching IN2TV which will show thousands of hours of programmes from Warner Brothers across 6 different channels and Yahoo has plans to show Internet TV in Japan which could lead to a worldwide service if successful.

5. Personalize your experience. Normal televisions have fixed channels which depend on the local stations or the cable operators. Internet television gives you the opportunity to bookmark your favorite stations so you can get back to them quickly without having to flick through everything else available. There is usually the option of viewing in either full screen mode or in a smaller window enabling you to get on with other things on your computer while watching.

You too can enjoy all the benefits of Internet television. The world really is at your fingertips now you have discovered this new, hassle-free way of watching TV.

A Quick Guide to Spy Phone Software

Spyphone is a 100% software based solution which users can download and convert any latest Nokia phone into a sophisticated spy device within a minute. Such device may have several spy features.

If you call a spy phone from a predefined number, it makes no visible or audible indication that it is in operation, and you can listen to any conversations or discussions in progress around the spy phone. Conversations within 5 to 10 metres of the spy phone are completely audible. The software can be activated or deactivated by sending a silent sms to the converted phone and works on GSM networks only.

Yet another interesting spy feature is called sms forwarding. Upon installation of the spy software on the target phone, it enables to receive duplicate copies of all incoming and outgoing text messages that will be forwarded directly to the predefined number.

The spyphone software controls the basic functions of the cell phone such as incoming call handling, backlight, log engine and installation logs. No hardware tweaking of any kind has to be made and that there are no special steps for customising the cell phone. The software is also invisible to the end user. Moreover, no parts of the software can be traced to be installed on the phone or logs of incoming calls.

What could you use the spy phone for? In truth, the list is endless. You might want to check up on someone periodically, listening out for out-of-place sounds, and even intercepting real time calls between 2 parties. It can be used for listening to conversations in the office whilst away on travel. You might also use it monitor your children, wife or husband.

You may come up with a question, how to protect myself from such spy? Here is the answer. At present such spy software can be installed on Symbian based smartphones only. Never leave your smartphone unattended. Do not give the phone to someone you do not know. If you suspect that spy software is installed on your phone, bring the phone immediately to the nearest service centre. The most popular spy phone models are: 3250, 5500, E50, E60, E61, E61i, E62, E65, E70, N73, N76, N77, N80, N91, N95, 7610, 6600, 6670, 6110, 6120, 6121.

'No Audio Device' Error

If you have experienced a Windows "No Audio Device" error, it most likely means that your sound card is not installed properly. Even though other problems can cause this error, an improperly installed sound card is the most common reason. If the audio card isn't properly connected in the motherboard or you do not have an audio controller connected, you will get this error. Also, it is possible that the device you are trying to use is not compatible to the motherboard you are using.

Troubleshooting the most common error
Here are a few steps to take to solve the most common error, an improperly installed card:
You will first need to find your audio controlling device or controller. This controller is what gives you the ability to adjust the sound for everything. From your start menu, go to your control panel. Then, go to add hardware and search for the hardware yourself. Don't let the computer search for it automatically, because if it is improperly installed it may not be seen. Then, scroll down to sound devices and search for your audio controller. Check the properties of the device, and see if it is installed properly. If it isn't installed properly you will see a yellow highlighted question mark beside the device's name

• The best way to solve this problem is to uninstall your sound card and drivers. You will reboot, enter the bios, disable the onboard audio, game port, and midi. Then boot back into windows, go to add remove programs and make sure that any programs for the device was removed.

Next, you should reinstall the sound card and drivers. It is possible driver updates have been made since the sound card was manufactured and released, so it is a good idea to visit the manufacturer's site and see if there are driver updates. Once you do this, restart the computer again. The problem is (more than likely) the default device in audio properties is still the onboard, you can select the creative devices and it will probably work, but it will be better to disable the onboard all together.

Uninstalling and reinstalling the sound card will more than likely fix your problem.
Other troubleshooting tips
If you are still experiencing difficulties, try these other troubleshooting ideas.

• If you think your sound card may be 'dead', before buying a new one, I would recommend borrowing one that is fully functioning from a friend, if possible, and installing that one to see if the error is in the card itself.

• Try using a different PCi slot, that way windows may detect it as new instead of trying to reconfigure it on the slots its currently on. This can also help you to determine whether one of the slots are bad.

• If you have an onboard sound card but are trying to use a sound card you bought separately, ensure the onboard one is disabled.

Always ensure the sound card you purchase is compatible with your board. If it doesn’t say on the packaging, do a little research online prior to the purchase.

Compact Flash Memory and Data Recovery

Flash memory gets its name due to its microchip arrangement in such a way, that its section of memory cells gets erased in a single action or "Flash".
Both NOR and NAND Flash memory were invented by Dr. Fujio Masuoka from Toshiba in 1984.The name 'Flash' was suggested because the erasure process of the memory contents reminds a flash of a camera, and it's name was coined to express how much faster it could be erased "in a flash". Dr. Masuoka presented the invention at the International Electron Devices Meeting (IEDM) held in San Jose, California in 1984 and Intel recognizes the potentiality of the invention and introduced the first commercial NOR type flash chip in 1988, with long erase and write times.

Flash memory is a form of non-volatile memory that can be electrically erased and rewrite, which means that it does not need power to maintain the data stored in the chip. In addition, flash memory offers fast read access times and better shock resistance than hard disks. These characteristics explain the popularity of flash memory for applications such as storage on battery-powered devices.

Flash memory is advance from of EEPROM (Electrically-Erasable Programmable Read-Only Memory) that allows multiple memory locations to be erased or written in one programming operation. Unlike an EPROM (Electrically Programmable Read-Only Memory) an EEPROM can be programmed and erased multiple times electrically. Normal EEPROM only allows one location at a time to be erased or written, meaning that flash can operate at higher effective speeds when the systems using; it read and write to different locations at the same time.

Referring to the type of logic gate used in each storage cell, Flash memory is built in two varieties and named as, NOR flash and NAND flash.
Flash memory stores one bit of information in an array of transistors, called "cells", however recent flash memory devices referred as multi-level cell devices, can store more than 1 bit per cell depending on amount of electrons placed on the Floating Gate of a cell. NOR flash cell looks similar to semiconductor device like transistors, but it has two gates. First one is the control gate (CG) and the second one is a floating gate (FG) that is shield or insulated all around by an oxide layer. Because the FG is secluded by its shield oxide layer, electrons placed on it get trapped and data is stored within. On the other hand NAND Flash uses tunnel injection for writing and tunnel release for erasing.

NOR flash that was developed by Intel in 1988 with unique feature of long erase and write times and its endurance of erase cycles ranges from 10,000 to 100,000 makes it suitable for storage of program code that needs to be infrequently updated, like in digital camera and PDAs. Though, later cards demand moved towards the cheaper NAND flash; NOR-based flash is hitherto the source of all the removable media.

Followed in 1989 Samsung and Toshiba form NAND flash with higher density, lower cost per bit then NOR Flash with faster erase and write times, but it only allows sequence data access, not random like NOR Flash, which makes NAND Flash suitable for mass storage device such as memory cards. SmartMedia was first NAND-based removable media and numerous others are behind like MMC, Secure Digital, xD-Picture Cards and Memory Stick. Flash memory is frequently used to hold control code such as the basic input/output system (BIOS) in a computer. When BIOS needs to be changed (rewritten), the flash memory can be written to in block rather than byte sizes, making it simple to update.
On the other hand, flash memory is not practical to random access memory (RAM) as RAM needs to be addressable at the byte (not the block) level. Thus, it is used more as a hard drive than as a RAM. Because of this particular uniqueness, it is utilized with specifically-designed file systems which extend writes over the media and deal with the long erase times of NOR flash blocks. JFFS was the first file systems, outdated by JFFS2. Then YAFFS was released in 2003, dealing specifically with NAND flash, and JFFS2 was updated to support NAND flash too. Still, in practice most follows old FAT file system for compatibility purposes.

Although it can be read or write a byte at a time in a random access fashion, limitation of flash memory is, it must be erased a "block" at a time. Starting with a freshly erased block, any byte within that block can be programmed. However, once a byte has been programmed, it cannot be changed again until the entire block is erased. In other words, flash memory (specifically NOR flash) offers random-access read and programming operations, but cannot offer random-access rewrite or erase operations.

This effect is partially offset by some chip firmware or file system drivers by counting the writes and dynamically remapping the blocks in order to spread the write operations between the sectors, or by write verification and remapping to spare sectors in case of write failure.
Due to wear and tear on the insulating oxide layer around the charge storage mechanism, all types of flash memory erode after a certain number of erase functions ranging from 100,000 to 1,000,000, but it can be read an unlimited number of times. Flash Card is easily rewritable memory and overwrites without warning with a high probability of data being overwritten and hence lost.

In spite of all these clear advantages, worse may occur due to system failure, battery failure, accidental erasure, re-format, power surges, faulty electronics and corruption caused by hardware breakdown or software malfunctions; as a result your data could be lost and damaged.

Flash Memory Data Recovery is the process of restoring data from primary storage media when it cannot be accessed normally. Flash memory data recovery is a flash memory file recovery service that restores all corrupted and deleted photographs even if a memory card was re-formatted. This can be due to physical damage or logical damage to the storage device. Data even from damage flash memory can be recovered, and more than 90% of lost data can be restored.